Tax Central Alert: New telephone phishing scheme impersonates SSA employees

August 1, 2017

A new nationwide telephone scam has been reported where hackers are posing as a Social Security Administration (SSA) employee.

According to the SSA report, the calls are coming from a telephone number with a 323 area code. The caller claims to be an SSA employee and will often tell the victim they are due a cost-of-living adjustment increase in their Social Security benefits, but in order to receive it they need to verify their personal information, including their Social Security number (SSN). If the imposter is successful, they will attempt to change your contact information with the SSA, including your direct deposit account—so that they (and not you) will receive your Social Security benefits.

Similar impersonation schemes were reported earlier in the year by the Office of the Inspector General (OIG).

Staying safe

As a reminder, SSA employees will occasionally contact citizens by phone for customer service purposes; however, there are limited instances where they will ask for personally identifiable information. Do not share information such as your SSN number or bank account information over the phone or internet unless you are certain of who is receiving it.

If you receive a suspicious call from someone alleging to be from SSA, you may report that information to the OIG at 1-800-269-0271 or online via

Please contact your Schenck representative with any questions.