Practice Consultant - Health Services
Kendall is a dental practice efficiency specialist, with more than 25 years of experience in health care. She began her career as a registered dental assistant, where she learned firsthand how an engaged team with the right processes can catapult a practice’s profitability. She has also served as a dental practice administrator for many years.
Today, Kendall works with doctors, practice managers, hygiene teams and other staff to identify ways to enhance practice efficiency and profitability. She provides guidance on patient scheduling, implementing consistent periodontal protocols, motivating staff, bonus programs, staff training, and aiding new dentists with practice transitions.
Kendall’s expertise also extends beyond clinical activities to practice development and marketing. She provides scripts and training to assist clients with scheduling and collections, as well as customer service techniques.
Southern California College, Registered Dental Assistant program
- Healthy Communities, Healthy Youth – Waushara County
WHAT OUR CLIENTS SAY
As a new practice owner, I wanted to increase productivity and add an incentive structure to compensate team members. Kendall helped us design and implement a compensation program to become more efficient while also continuing to deliver excellent patient care—without changing the number of hours worked. In terms of experience, Kendall has both the clinical and administrative background to help us implement a system to succeed.
Since beginning this program, we’ve seen a 50% increase in collections on a month-to-month basis. For our team members, what used to be seen as extra work on their plate is now looked at as an opportunity, and that’s been encouraging.
- Max Meinerz, DDS, Owner, Honest Teeth Dentistry